Refund and Returns Policy

Return and Refund Policy

At GhorerKhabar.com.bd, we strive to provide you with fresh and delicious meals. We understand that sometimes things might not go as planned. Therefore, we have a specific policy in place to address any potential issues with your order.

Inspection Upon Delivery:

We highly encourage you to inspect your order in front of our rider before accepting it. This allows you to verify the items, quantity, and quality of your meal.

No Returns or Refunds (After Acceptance):

Once you have accepted your order from our rider, we do not offer returns or refunds. This is due to the perishable nature of our food products. We cannot resell or reuse food items once they have left our control.

Issues at the Time of Delivery:

If, upon inspection, you find any of the following issues with your order, you may refuse the affected items or the entire order at the time of delivery:

• Incorrect Items: You received items that you did not order.
• Damaged or Spoiled Food: The food is visibly damaged, spoiled, or unfit for consumption.
• Missing Items: Items that you ordered are missing from your delivery.

Cancellation at the Time of Delivery:

If you wish to cancel your order entirely due to one of the issues mentioned above, you may do so at the time of delivery by informing our rider.

Our Commitment:

While we do not offer refunds after acceptance of an order, we are committed to customer satisfaction. If you experience a problem with your order that is not discovered until after the rider has left (e.g., a foreign object in your food), please contact us immediately at [Your Contact Information]. We will investigate the issue and, at our discretion, may offer a future credit or other appropriate resolution. We take all feedback seriously and use it to improve our processes and ensure the highest quality for our customers.

Important Note: This policy applies only to food items. Any other products sold on the website (if applicable) may have different return/refund terms, which will be specified at the time of purchase.